TERMS & CONDITIONS
Effective Date: September 24, 2026
Welcome to Stilts Shoes. These Terms & Conditions govern your use of stiltsshoes.com, purchases made through our website, and participation in Stilts Shoes communications and marketing programs.
By accessing our website, placing an order, or enrolling in one of our marketing programs, you agree to these Terms & Conditions.
ABOUT STILTS
Stilts Shoes (“Stilts,” “we,” “us,” or “our”) is a fashion brand offering footwear, apparel, accessories, and related products.
USE OF OUR WEBSITE
You agree to use our website only for lawful purposes. You may not misuse the website, interfere with its operation, attempt to gain unauthorized access to our systems, distribute malicious software, or use Stilts content or intellectual property without authorization.
We reserve the right to restrict or terminate access to our website when necessary to protect Stilts, our customers, or our services.
PRODUCTS AND AVAILABILITY
We make reasonable efforts to accurately display product descriptions, images, colors, sizing, pricing, and availability.
Actual colors may vary slightly depending on your screen or device. Products may be available in limited quantities and may be changed, discontinued, or removed without notice. We reserve the right to limit quantities or cancel orders when necessary.
ORDERS
All orders are subject to acceptance, product availability, payment authorization, and verification.
Placing an order does not guarantee that the order has been accepted.
Stilts Shoes reserves the right to request additional information when necessary to verify an order or protect against fraudulent activity.
PRICING AND PAYMENT
Prices are displayed on the website and may change without notice.
Applicable taxes, shipping charges, or other fees may be calculated and displayed during checkout.
Payment must be successfully authorized before an order can be completed.
ORDER PROCESSING AND SHIPPING
Our current order-processing, shipping, and delivery requirements are provided in the policies published on our website.
Stilts Shoes currently advises customers that orders may require approximately 10–15 business days to process and ship, and tracking information is provided by email once an order has been processed for shipment.
Orders may also be subject to verification before shipment.
Please review our current shipping and order-processing policies before completing your purchase, as policies may be updated from time to time.
RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, and exchanges are governed by our current Return Policy.
Our existing policy generally requires eligible merchandise to be returned in its original condition within 14 days from delivery, together with applicable original packaging.
Shoes must be tried on only on clean, carpeted surfaces and must remain in acceptable condition to qualify for return. Shipping costs are non-refundable unless otherwise required by law.
Once an approved return is received and inspected, refunds are processed according to our current refund policy. Please review the full Return Policy on our website before making a purchase.
CANCELLATIONS
Orders that have entered the final production process may be subject to the cancellation and restocking policies displayed on our website.
Our current policy states that qualifying cancellations during the final production process may be subject to a 20% restocking fee.
INTELLECTUAL PROPERTY
All content associated with Stilts Shoes, including our name, logos, trademarks, sneaker and product designs, graphics, photography, artwork, written content, branding, and other creative materials, is owned by or licensed to Stilts Shoes unless otherwise stated.
Stilts intellectual property may not be copied, reproduced, modified, distributed, sold, or commercially used without prior written permission.
SMS / TEXT MESSAGE TERMS
By voluntarily providing your mobile phone number and actively opting in to the Stilts Shoes SMS program, you agree to receive recurring marketing and promotional text messages from Stilts Shoes.
Messages may include information regarding:
New product releases
Promotions and special offers
Sales
Events
Shopping reminders
Brand news and updates
Other Stilts Shoes marketing communications
Message frequency varies.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any goods or services from Stilts Shoes.
Opting Out
You may unsubscribe from Stilts Shoes marketing text messages at any time by replying:
STOP
You may receive a final confirmation message after opting out.
Help
For assistance, reply:
HELP
You may also contact Stilts Shoes using the contact information available on our website.
Wireless Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery depends upon your mobile carrier, service availability, and other factors outside of Stilts Shoes’ control.
EMAIL MARKETING
Customers who voluntarily subscribe to Stilts Shoes email communications may receive product announcements, promotions, sales information, event information, and brand updates.
You may unsubscribe from promotional email communications by using the unsubscribe link included in our marketing emails.
PRIVACY
Your privacy is important to Stilts Shoes.
Our collection and use of personal information is governed by our Privacy Policy, which is available separately on our website.
Your Privacy Policy should also contain the SMS/mobile-information language we discussed before you submit the SMS verification application.
THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment processors, shipping companies, social media platforms, marketing providers, and other service providers.
These third parties may operate under their own terms and privacy policies.
Stilts Shoes is not responsible for third-party websites or services that we do not control.
WEBSITE AVAILABILITY
We work to keep the Stilts Shoes website available and functioning properly, but we cannot guarantee uninterrupted or error-free operation.
We may modify, suspend, or discontinue portions of the website when necessary.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Stilts Shoes will not be responsible for indirect, incidental, special, or consequential damages arising from use of our website or services.
Nothing in these Terms is intended to limit any consumer rights or remedies that cannot legally be excluded.
CHANGES TO THESE TERMS
We may update these Terms & Conditions periodically.
When changes are made, the effective date at the top of this page may be updated.
Your continued use of the website following an update constitutes acceptance of the revised Terms where permitted by applicable law.
CONTACT US
For questions regarding these Terms & Conditions, please contact:
Stilts Shoes
Website: stiltsshoes.com
Customer Service: 1-888-431-5371