Policy

Our Return Policy

Stilts Shoes will accept merchandise in its original condition for refund when accompanied by the original invoice. Returned merchandise must also include the original shoe box and dust bag must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). Shipping costs are non–refundable.

We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive stilts tag and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.

All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The soles must be in perfect condition. Returning shoes of which the soles appear damaged may be refused if unable to be refurbished for sale. We thank you for your understanding.

Our Refund and Processing Time

Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 7-10 business days for the credit to post to your account.

Cancellations

Any order that has been cancel in the final production process, is subject to a 20% restocking fee.

ORDER PROCESSING AND DELIVERY

For security reasons, Stilts Shoes online purchases will require an adult signature upon delivery. All purchases are shipped via USPS. In addition, purchases may not be shipped to APO/FPO addresses, which are not available through USPS. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package. Stilts Shoes cannot be responsible for unanticipated delays.

All orders placed on a weekday before 5 p.m. (EST) will generally begin processing that day. Orders placed after 5 p.m. (EST) will generally begin processing the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

All orders are subject to review and Stilts Shoes reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped.

Shipping

It takes 10 to 15 business days to process and ship your order. All purchases will have tracking information sent via email once the order is processed for shipment.

Our Privacy Policy

At Stilts Shoes, our top priority is keeping our customers' information safe and secure. We understand how important your privacy is, which is why we've implemented robust policies to protect your data from any potential threats. We utilize cutting-edge technology and best practices to safeguard against hackers and cyber attacks, so you can shop with peace of mind knowing that your personal information is in good hands. Rest assured, at Stilts Shoes, your privacy is our policy.

Contact Us

For all inquiries please contact us at customerservice@stiltsshoes.com.